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Courier account deletion

Draft — requires legal review before use

Last updated: 8 November 2026

This page explains how a courier deletes their Zadi GO account, what we delete and what we keep. Courier accounts are held by Aigon Technology and Integrated Systems Ltd, the owner of Zadi GO ("we", "us").

1. Delete your account in the app

  1. Open the Zadi GO app and sign in.
  2. Open the Account tab: My account → Delete account.
  3. Read what will happen, then confirm.

Deletion happens at once, and you are signed out on every device. It cannot be undone.

2. Before you can delete

So that you do not lose money or leave an order open, you must first:

  • finish any current order or multi-order trip;
  • withdraw your wallet balance;
  • wait until any withdrawal in progress is finished;
  • hand in any cash you still owe from orders where the recipient paid in cash.

The app tells you what is left.

3. If you cannot open the app

4. What we delete

  • Your name, phone number and email.
  • The link to your Google or Apple account.
  • Your profile photo, and your documents (ID or passport, licence, vehicle papers and photos), including the numbers you typed.
  • Your vehicle's plate, brand, model and colour.
  • Your last saved location and your live position.
  • Your device id, your push-notification token, your in-app notifications and any pending sign-in codes.
  • Your name and photo in support chats and in the wallet, which are replaced with a "deleted" label.

5. What we keep, and why

The law requires us to keep accounting and financial records, and we need some records to deal with complaints and safety reports. So we keep:

  • the orders you delivered, with their delivery-proof photos (and the place each was taken) and their ratings;
  • your wallet records, withdrawals (with the bank details you gave for them) and cash settlements;
  • the messages, photos and voice notes you sent in chats (your name and photo on them are replaced);
  • your SOS records, with your notes and positions;
  • the reason you gave for deleting, if any.

These records are no longer linked to your name, phone number or email, but some still hold personal details, such as a bank account or what you wrote in a chat. We keep them for 5 years (to be confirmed) after deletion. [deletion after this period: to be implemented]

If you were a Zadi Verified Courier, your courier code is kept with these records and is never given to anyone else.

6. Suspended or banned accounts

If your account was suspended or banned for breaking Zadi GO's rules, we keep one-way coded copies of your phone number, email, Google or Apple account id, device id and document numbers when the account is deleted. They cannot be turned back into the original details. They stop the same person from opening a new account. We do not keep the numbers themselves or the document photos.

7. Signing up again

After deletion you can sign up again with the same phone number or the same Google or Apple account. It will be a new account, with none of your old data, and you will need to upload your documents again. This does not apply if the deleted account was suspended or banned.

8. Contact us

More about your data: Privacy policy.