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العربية

Terms of use

Draft — requires legal review before use

Last updated: 8 November 2026

These terms apply when you use the Zadi GO website, the merchant app, the partner API, the partner docs or the Zadi GO courier app. Please read them before you use any of them.

1. Who we are

Zadi GO is a delivery and logistics system owned and run by Aigon Technology and Integrated Systems Ltd ("the Company", "we", "us").

2. These terms and our other agreements

By using any Zadi GO service, you accept these terms. Some users also have a specific agreement with us:

If a specific agreement and these terms say different things, the specific agreement applies. How we handle personal data is set out in the Privacy policy.

3. A service for businesses

Zadi GO delivers for businesses and their customers. We do not offer a delivery service directly to individuals. People receive deliveries from Zadi GO only as customers of a partner business.

4. The website

The website tells you about Zadi GO and lets you contact us. Its content is general information. It is not an offer, a price list or a promise of a service in a particular area.

When you send a form or message us, give true details. We use them to contact you about your request, as the Privacy policy explains.

5. Accounts and security

  • Keep your sign-in details, two-step codes, wallet PIN and API keys secret. Do not share an account.
  • You are responsible for what is done with your account or keys, unless you told us they were misused.
  • Tell us at once if you think someone else has used your account or a key.
  • We may ask you to confirm who you are, and we may lock an account or revoke a key to protect it.

6. Acceptable use

You must not:

  • use Zadi GO for anything illegal, or to send goods that are illegal or dangerous;
  • give false information or false documents, or pretend to be someone else;
  • try to get into accounts, systems or data that are not yours, or test our security without our written permission;
  • disturb or overload the service, go around its limits, or use automated tools to copy its content;
  • copy, change or take apart our apps, except where the law allows it;
  • upload harmful code;
  • use other people's personal data that you see in Zadi GO for anything other than the delivery it belongs to.

7. Our name, apps and content

The Zadi GO name and logo, the apps, the website and the partner docs belong to the Company or its licensors. You may use them only to use the service. You may not use our name or logo in your own materials without our written permission.

The partner docs are confidential. Partner businesses may use them only to connect their own systems to Zadi GO.

8. Links and other services

The website links to other services, such as WhatsApp, Google Play, the Aigon website and our partners' websites. Those services have their own terms and privacy rules, and we are not responsible for them.

9. Availability and changes to the service

We work to keep Zadi GO running, but we cannot promise that it will always be available or free of errors. We may stop the service for maintenance, and we may change, add or remove features. Delivery times shown in the apps are estimates.

10. Responsibility

As far as the law allows:

  • the website and its information are provided as they are, without promises beyond what these terms or a specific agreement state;
  • we are not responsible for indirect loss, such as lost profit or lost business;
  • we are not responsible for delays or failures caused by events beyond our reasonable control, such as bad weather, road closures, network outages or civil unrest.

Nothing in these terms limits any responsibility that the law does not allow us to limit.

11. Suspension

We may suspend or end your access if you break these terms or a specific agreement, if you put other people or our systems at risk, or if the law requires it. Where we can, we tell you why.

12. Changes to these terms

We may update these terms. When we do, we change the date at the top. If a change is important, we tell businesses and couriers in the app or by message before it applies. If you keep using Zadi GO after a change applies, you accept the new terms.

13. Governing law and disputes

These terms are governed by the laws of the [Republic of Sudan (to be confirmed)].

If there is a dispute, we will first try to settle it with you directly. If we cannot, the competent courts of the [Republic of Sudan (to be confirmed)] will decide it.

14. Contact us