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Courier agreement

Draft — requires legal review before use

Last updated: 8 November 2026

This agreement explains how you work as a courier in the Zadi GO app: how to join, how deliveries and cash work, how you are paid, and the rules that keep everyone safe.

1. The parties and this agreement

This agreement is between Aigon Technology and Integrated Systems Ltd, the owner of Zadi GO ("the Company", "we", "us"), and you, the courier who signs up in the Zadi GO app.

You accept this agreement when you create your account in the app. The Terms of use and the Privacy policy also apply.

2. How you work with Zadi GO

  • You decide when to go online, and which offers to accept.
  • This agreement does not make you an employee of the Company.
  • You are responsible for your vehicle, your driving licence, and any permit, tax or insurance the law requires of you.

3. Who can join

You need:

  • to be old enough under the law to work and to drive;
  • a smartphone, and a phone number of your own (one number per account, and one account per person);
  • a vehicle for deliveries, and a valid driving licence;
  • true documents: your national ID or passport, driving licence, vehicle registration, a vehicle photo and a photo of you.

4. Sign-up and verification

  1. Download the app and sign in with your phone number and a code sent by SMS, or with Google or Apple.
  2. Upload your documents and type their numbers.
  3. Our team checks every document by hand. If one is refused, you see the reason and can fix it.
  4. The team sets your vehicle type and work zone, and activates your account.

Keep your documents valid. An expired licence is refused. Tell us, and update the document in the app, when something changes.

Zadi Verified Courier. Once you are active, we may verify you for the scheduled fleet. You then get the badge and a fixed courier code, and you are linked to partner businesses that send you planned scheduled tasks. You can still take Express orders. We remove the verified status if its conditions stop being met, for example when your licence expires or your account is suspended.

5. Using the app

  • Location: while you are online, the app sends your location, also in the background. We need it to offer you nearby orders and to let the business and the recipient follow the delivery. Going offline stops it.
  • Your phone: the app does not work on a rooted or jailbroken phone, on an emulator, without a SIM card, or with a fake location. Do not try to get around these checks.
  • Updates: keep the app up to date. Some features need a recent version.
  • No connection: your steps and photos are saved on the phone and sent when the connection is back.

6. Offers and deliveries

  • Accept an offer only if you can deliver it.
  • Follow the steps in the app: go to the store, pick up, go to the recipient, deliver.
  • Take the proof photo at hand-off when the app asks for it.
  • Do not open parcels. Deliver only to the recipient, at the address in the order.
  • If you cannot continue (a breakdown, an accident, or another problem), report it in the app straight away.
  • For a confirmed scheduled task, be on time. By default, new Express offers stop 45 minutes before the pickup time of your task.

7. Cash

  • Collect only the delivery fee, and only when the recipient pays it. Never collect the price of goods. The app shows the exact amount to collect.
  • The cash you collect belongs to the Company until you hand it in.
  • After your shift, hand in the cash at the Zadi GO office: net (keeping your earnings from it) or gross (handing in all of it).

8. Earnings, wallet and withdrawals

  • Your earnings are added to your wallet when each order is delivered. We set your share of the delivery fee for each area.
  • You withdraw from your wallet to your bank account. A wallet PIN protects withdrawals. We check withdrawals before we pay them.
  • If you break this agreement, or owe money (for example cash not handed in), we may apply a fine or an adjustment to your wallet. It appears in your wallet with a description.

9. Safety and SOS

  • Follow traffic law and drive safely. Read the safety tips in the app.
  • The SOS button alerts our support team. Nearby couriers are also alerted unless you turn this off before sending. They see your name, phone number, the type of alert, your note and your position.
  • The SOS button does not replace calling the police or an ambulance. In an emergency, call them first.
  • Use SOS only for real problems. If you answer a colleague's SOS, keep yourself safe.

10. Conduct and recipients' data

  • Be polite and honest with recipients, businesses and our team.
  • You see the recipient's name, phone number and address only to deliver. Do not copy, keep, share or use them for anything else, and do not contact the recipient after the delivery.
  • Recipients may rate deliveries. We look at ratings, offers accepted and orders completed to keep the service good, and they can affect the offers you get.

11. Suspension, ban and ending

  • You can stop at any time and delete your account in the app (My account → Delete account). See Courier account deletion.
  • Before you can delete, finish any current order or trip, withdraw your wallet balance, wait for withdrawals in progress, and hand in any cash you owe.
  • We may suspend your account (for a time) or ban it (for good) if you break this agreement, give false documents, commit fraud, act unsafely or do not hand in cash. Where we can, we tell you why.
  • If a suspended or banned account is deleted, we keep one-way coded copies of its identifiers so that the same person cannot open a new account.

12. Your data

We use your data as the Privacy policy explains. After you delete your account, records that the law requires us to keep (orders, wallet, withdrawals and cash settlements) are kept without your name, phone number or email for 5 years (to be confirmed). [deletion after this period: to be implemented] Some other records are also kept; the Privacy policy lists them.

13. Responsibility

As far as the law allows:

  • you are responsible for loss or damage that you cause by breaking this agreement or the law, including loss of a parcel or of cash in your care;
  • the Company is not responsible for indirect loss, such as lost earnings from offers you did not receive;
  • neither side is responsible for events beyond its reasonable control.

14. Changes to this agreement

We may update this agreement. We tell you in the app before an important change applies. If you do not agree, you may stop working and delete your account.

15. Governing law and disputes

This agreement is governed by the laws of the [Republic of Sudan (to be confirmed)].

We will first try to settle any dispute with you directly. If we cannot, the competent courts of the [Republic of Sudan (to be confirmed)] will decide it.

16. Contact us