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العربية

Business partner agreement

Draft — requires legal review before use

Last updated: 8 November 2026

This agreement sets out how Zadi GO delivers for your business: how you get started, how orders, fees and settlements work, and who is responsible for what.

1. The parties and this agreement

This agreement is between Aigon Technology and Integrated Systems Ltd, the owner of Zadi GO ("the Company", "we", "us"), and the business that opens a Zadi GO merchant account ("the business", "you").

You accept this agreement when your business account is approved, or when you sign it. Prices and other commercial terms that we agree with you in writing are part of this agreement. If they say something different from this text, the written commercial terms apply.

The Terms of use and the Privacy policy also apply.

2. Getting started

  1. You apply, and give us your business details and documents, such as a trade licence, tax certificate, the owner's ID and a bank letter.
  2. We review them. We may ask for more, and we may refuse an application.
  3. Once we approve your business and switch on delivery, you can send orders from the merchant app or through the partner API.
  4. Every new business starts in test mode (sandbox). Test orders never reach a real courier.
  5. We move your business to live mode (production) after you show a working integration from start to end. Orders made with test keys stay test orders.

3. The services

  • Express delivery: delivery now, by a suitable courier near the pickup point.
  • Scheduled delivery: delivery later. For fleet businesses, orders go into delivery windows that we set for your business, and we plan them into trips for Zadi Verified Couriers linked to you.
  • The merchant app, to create and follow orders, read settlements and report problems.
  • The partner API and webhooks, so your system can send orders and receive status updates.
  • The partner docs, for signed-in partners only.

We deliver only inside the areas we serve. A price quote checks the area before you book. Arrival times are estimates, not promises.

4. Your users, keys and webhooks

  • The business owner manages the merchant app users and is the only one who can create or revoke API keys.
  • An API key is shown once, when it is created. Keep it on your server, in a secret store. Never put it in a mobile app or a web page.
  • If a key may have leaked, revoke it at once and create a new one.
  • Your webhook address must use HTTPS, and your system should check the signature on every webhook.
  • You are responsible for what is done with your users' accounts and your keys.

5. Orders

  • Give accurate pickup details and accurate recipient details: name, phone number, address and location.
  • Describe the parcel truthfully, including its weight and size where asked.
  • Have the parcel packed and ready at the pickup time.
  • You can cancel an order until the courier picks up the parcel. After pickup, contact support.
  • A courier may refuse a parcel that looks unsafe, or that does not match the order.

6. Goods we do not carry

You must not send:

  • anything illegal to sell, own or carry;
  • weapons, explosives, or flammable or otherwise dangerous materials;
  • goods that need a licence or prescription to sell or carry, unless you hold that licence and have made the checks the law requires.

You are responsible for your goods being lawful, and for any permit they need.

7. Fees and cash

  • Each order has one delivery fee, fixed when you accept the price quote. A quote is valid for a limited time (15 minutes for Express quotes). We do not re-price an order later.
  • We set prices for each area, based on distance. Prices may be higher at busy times.
  • For each order you choose who pays the delivery fee: the recipient, who pays the courier in cash at the door, or your business, which is charged at settlement. We set your default, and you can change it for each order.
  • Zadi GO couriers never collect the price of your goods. They collect only the delivery fee, and only when the recipient pays it. Collect payment for your goods in your own way. An order that asks the courier to collect the price of goods is refused.

8. Settlements

  1. Preview: the delivered orders that are not yet settled.
  2. Freeze: those orders go into one settlement. You have one open settlement at a time.
  3. Complete: we pay what we owe you, or collect the fees you owe, from your Zadi GO wallet or by invoice, as agreed with you.

A completed settlement is never edited. A correction goes into the next settlement. Check each statement, and tell us quickly, with the settlement or order number, if something looks wrong.

9. Problems, loss and damage

  • Report a problem on an order with "report a problem" in the merchant app, or through the API. We look into every report.
  • The courier takes a photo at hand-off as proof of delivery, and we keep each order's status history.
  • If a parcel is lost or damaged while the courier has it, and this is our fault, we compensate you as agreed in your commercial terms, and as far as the law allows.
  • We are not responsible for loss caused by wrong order details, poor packing, goods that break section 6, or a recipient who cannot be reached.

10. Recipients' data

  • You control your recipients' data. We handle it on your behalf, only to deliver your orders, deal with problems and keep the records the law requires.
  • You confirm that you have the right to share this data with us, and that you have told your customers.
  • Our staff and couriers see only what they need for the delivery, and couriers may use it only for that delivery.
  • We keep the data secure, and tell you without undue delay if a breach affects it.
  • We keep it only as long as the law requires us to keep order and financial records.

11. Confidentiality and names

  • Each side keeps the other's business information confidential, including prices, keys, the partner docs and non-public plans.
  • You may say that you deliver with Zadi GO. Using our logo needs our written permission.
  • We will name your business as a partner, for example on our website, only with your consent.

12. Suspension and ending

  • Either side may end this agreement by giving written notice.
  • We may suspend your account at once if you do not pay, break this agreement, send goods that break section 6, or put people or our systems at risk.
  • When the agreement ends, orders in progress are completed or cancelled, and all open amounts are settled.

13. Responsibility

As far as the law allows, neither side is responsible for the other's indirect loss, such as lost profit or lost business. Neither side is responsible for delays caused by events beyond its reasonable control, such as bad weather, road closures, network outages or civil unrest.

14. Changes to this agreement

We may update this agreement. We tell you in the merchant app or by message before an important change applies. If you do not agree, you may end the agreement before the change applies.

15. Governing law and disputes

This agreement is governed by the laws of the [Republic of Sudan (to be confirmed)].

We will first try to settle any dispute with you directly. If we cannot, the competent courts of the [Republic of Sudan (to be confirmed)] will decide it.

16. Contact us